RETURNS AND EXCHANGES
We fully guarantee our products against defects in material and workmanship. If you are not completely satisfied with the quality of the product you purchased from PawCampus.com, we will accept returns within 5 business days if the following conditions are met.Conditions
A 15 % Restocking fee may apply if
A restocking fee may be deducted separately from the outbound fee. Returns will be credited to original payment method used.
To return a product please email us at email@example.com and provide us with your contact information and a brief description on why you want to return the product. We will contact you within 24 hours to provide you with a Return Authorization and instructions on how to return your product if the conditions are met.
Damaged Package or Products
If a package appears damaged at the time of delivery, we recommend that you refuse it. If you discover any damage after opening the box, do not dispose of original shipping cartons or the damaged merchandise. Pictures are required for examination of the product. We ask that you take pictures of the damages and email them to us at firstname.lastname@example.org. within 5 business days. All damaged merchandise will then be replaced promptly.
Returns/Exchanges do not include shipping and handling fees. If the item is returned or exchanged due to the wrongful selection at time of ordering, the customer is then responsible for all returns/exchanges shipping and handling fees.
Restrictions: We apologize that Paw Campus Pet ID tags cannot be returned unless there is a defect in workmanship. The merchandise will be replaced with the same item. All returns must include the original packaging along with all the items that came in the package. In this case, we will waive the shipping and handling fees for the replacement items.